Saas

Admitting my initial dread of customer support, and the simple 'Tiered Support' system I built to manage inquiries efficiently without getting overwhelmed as a solo founder.

I've tried almost every productivity tool under the sun. This post shares my personal journey through endless apps, why most failed me, and the simple, custom system that actually works for my solo SaaS journey.

Relying on a single tech stack is risky. I'll share my 'second string' strategy – having a backup plan for critical components like databases or hosting – born from a real incident where my primary service had an outage, and how it saved my product.