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- Hien Phan
- X (Twitter)
What Happened When I Stopped Chasing Metrics and Focused on Solving Problems
It’s a familiar feeling for any solo founder: you’ve poured your heart and soul into building something, you’ve spent hours coding, designing, and marketing, and then you look at the numbers. Zero sign-ups.
A handful of page views. It’s disheartening, to say the least.
For a long time, I was caught in this trap. I’d launch a new feature or a new product, and my immediate instinct was to check the dashboard. I was chasing metrics - user sign-ups, website traffic, conversion rates - like they were the ultimate validation of my work.
The problem was, I was chasing the wrong numbers. These were vanity metrics, numbers that looked good on paper but didn't actually reflect whether I was building something people truly needed or wanted. This obsession led to a lot of stress and, honestly, a feeling of burnout.
I realized I was building for the metrics, not for the people. This wasn't sustainable. So, I decided to make a significant shift in my approach.
My 'Problem-First Development' and 'User-Centric Success' Approach
I started by reframing what "success" meant for my bootstrapped products. Instead of focusing on arbitrary numbers, I decided to focus on solving genuine problems for my users.
This led to what I now call "Problem-First Development." The core idea is simple: before I even start coding, I ask myself, "What specific problem am I solving, and for whom?" I dig deep to understand the user's pain points.

Then, I adopted a "User-Centric Success" mindset. My success is now measured by how well I solve that identified problem. This means actively seeking out feedback, listening to user frustrations, and iterating based on their real needs.
Here’s how I break it down:
- Deep Problem Identification: I spend time talking to potential users, reading forums, and observing online communities to truly understand the challenges people face.
- MVP Focused on One Core Problem: My Minimum Viable Product (MVP) is designed to solve that one specific problem exceptionally well, rather than trying to do too many things.
- Direct User Feedback Loop: I create easy ways for users to give feedback - a simple contact form, a dedicated email, or even just asking directly in a community.
- Iterate Based on Impact, Not Vanity: I prioritize feature requests and bug fixes that directly improve the user's experience and solve their core problem, not just those that might look good in analytics.
It’s about building relationships and solving actual issues, not just accumulating data points.
Redefining Success and Finding Genuine Satisfaction
This shift has been incredibly powerful. When I stopped chasing those vanity metrics, something amazing happened.
The pressure lifted. I started enjoying the process of building again.
For example, with one of my recent tools, instead of obsessing over sign-up numbers, I focused on a small group of early users who were struggling with a specific workflow. I talked to them, understood their bottlenecks, and made small, targeted improvements to the product.
The result? These users became my most vocal advocates.
They weren't just users; they were partners in building the product. Their satisfaction, their genuine "thank yous" for making their lives easier, became my new metric for success.

It’s not about ignoring metrics entirely. Usage data is still important for understanding how people interact with the product. But the driver of my development has changed from "how can I get more numbers?" to "how can I better serve these people?"
This change has led to more sustainable growth, more authentic user relationships, and, most importantly, a renewed sense of purpose and genuine satisfaction in my work.
Takeaway:
If you're feeling that burnout from chasing metrics, try this:
- Identify a real problem: What pain point can you genuinely alleviate?
- Build to solve that one problem: Keep your MVP laser-focused.
- Talk to your users: Make their feedback the compass for your development.
- Define success by impact: Celebrate when you solve a user's problem, not just when you hit a number.
When you focus on solving problems, the "right" numbers tend to follow, but more importantly, you find a deeper, more rewarding way to build.


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